Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
St Mary's Hospital
2021-12-15
Person
4
5
0
Review of Urgent Care and Assessment Team - North
15th December 2021
Good service.
St Mary's Hospital
2021-12-15
Person
5
5
0
Review of Hand Therapy Service
15th December 2021
Micheala was great
Suggested improvements
Nothing
St Mary's Hospital
2021-12-15
Person
5
5
0
Review of Hand Therapy Service
15th December 2021
-
Suggested improvements
-
St Mary's Hospital
2021-12-15
Person
5
5
0
Review of Hand Therapy Service
15th December 2021
It helped a great deal, knowing that I was able to communicate with a lovely lady, Maddy Hayes, throughout each of my telephone and face to face appointments. During this time, any advice etc. was always explained fully, without me feeling I was being rushed at any stage of the proceedings.
The splints I received for each hand, plus the night splint for my right hand/wrist, and the exercises are a Godsend, as I continue to cope with ongoing pain(in not just my hands) but also in my feet, making walking any distance very difficult!!
The care I have received over the past several months has been excellent and very much appreciated, especially as the Covid pandemic put so much pressure on NHS staff.
Suggested improvements
-
St Mary's Hospital
2021-12-15
Person
5
5
0
Review of Hand Therapy Service
15th December 2021
Not kept waiting. People were very friendly and very good at their job. Treatment was excellent from Debbie, Jane and Adam.
Suggested improvements
-
St Mary's Hospital
2021-12-15
Person
5
5
0
Review of Hand Therapy Service
15th December 2021
very friendly staff. Good information about my care.
Suggested improvements
-
St Mary's Hospital
2021-12-15
Person
5
5
0
Review of Hand Therapy Service
15th December 2021
very helpful and hand therapy has improved the extent where I am i00%. Advised very well to continue to keep strength etc.
Suggested improvements
-
St Mary's Hospital
2021-12-15
Person
5
5
0
Review of Hand Therapy Service
15th December 2021
Great service and very polite staff
Suggested improvements
-
St Mary's Hospital
2021-12-14
Person
5
5
0
Review of ADHD & Aspergers
14th December 2021
The staff was really friendly and warm towards me. She was really nice during my first assessment for ADHD and Autism and gave me great pointers. She has explained everything wonderfully and I couldn't have asked for anyone better.
Suggested improvements
Nothing
St Mary's Hospital
2021-12-14
Person
5
5
0
Review of Northamptonshire Integrated Sexual Health Service (Kettering)
14th December 2021
Great service, very well treated and well informed.
Suggested improvements
I’d have loved to have received the results faster than 2 weeks.
2022-04-07 15:41:03
Response from St Mary's Hospital
Thank you for your feedback and sorry you would have liked to have experienced a faster service from us. I am unsure from the comment which service you accessed from NISHH, however, many of our patients are now being allocated self-test kits rather than attending clinic for tests. We are now able to offer a collect from locker box option for test kits which will reduce the postal time when we send kits out. Our turnaround time is usually 10 days once we receive the completed tests but can be shorter. Thank you for your comment.
2022-02-01 13:49:35
Response from St Mary's Hospital
Sorry to hear you waited longer than expected for your test results. We are reviewing our results management process to identify improvements.
2021-12-21 11:42:05
Response from St Mary's Hospital
Thank you for your feedback. We are constantly looking at how to improve the speed of results as we understand how important this is. Best wishes, Hugh Jones, Patient Experience Manager.
